An IT systems integrator implemented NIS2 in record time and built scalable compliance services for customer environments.
Overview
Industry: IT services / systems integrator
Region: Austria
Company size: >2,000 employees
Use cases: Manage GRC, manage supply chain security
Challenge
A well-established IT systems integrator in eastern Austria faced a growing challenge: more and more customers, from mid-sized companies to critical infrastructure operators, were affected by the NIS2 Directive becoming mandatory in 2025. As a central IT partner, the company had to ensure not only its own compliance, but also the secure operation of customer systems, managed services, and supply chains.
At the same time, its internal security organization had evolved historically, security processes were inconsistent, and teams were already overloaded with operational work. NIS2 risked becoming a resource-intensive major program, with potential impacts on SLAs, customer satisfaction, and liability.
Solution
In search of a standardized, fast, and scalable approach, the IT systems integrator chose the condignum platform. Key factors were:
,- Automated NIS2 requirement mapping and gap analysis
- Centralized GRC and supply-chain governance
- Fast onboarding for internal teams and customers
- Fast-track methodology for accelerated implementation
This meant condignum was not only a tool for internal compliance, but also an expandable service offering the integrator could provide directly to its customers.
Implementation
Thanks to condignum's fast-track approach, the project could be launched and implemented quickly:
- Initial assessment of internal IT, managed services, and customer interfaces
- Automated identification of security gaps against NIS2
- Implementation of a scalable compliance framework for internal and external services
- Introduction of central dashboards for security, compliance, and supply-chain status
Benefits
1. Rapid internal compliance
The fast-track approach enabled the systems integrator to achieve its own NIS2 compliance in record time, without adding full-time resources.
2. Stronger customer retention
Measurable security transparency and consistent standards increased customer trust and long-term retention.
3. Efficiency gains and cost reduction
Automated processes replaced manual audits, reduced effort, and minimized the risk of non-compliance follow-up costs.
Results
Rapid internal compliance: NIS2 compliance achieved within a few weeks.
Efficiency: Over 40% less effort for audits and customer evidence processes.
Growth: New revenue potential through standardized compliance services.
Customer satisfaction: Reduced risk through clear processes, transparency, and automated controls.
Conclusion
Working with condignum proved to be a strategic milestone for the IT systems integrator. The platform not only supported rapid achievement of internal NIS2 compliance, but also opened entirely new opportunities: scalable security and compliance services, greater efficiency, and a significantly stronger market profile.
condignum therefore became a central building block for successfully handling growing cybersecurity, governance, and supply-chain protection requirements, both internally and across customer environments.